Return Policy

Shortages or Damages

All Shortages or Damages must be reported within five (5) days of receipt.
All claims submitted after five days will not be considered.

Please have your Invoice Number and ZIP Code on hand and follow these Procedures:

  1. If the shipment is damaged:
    • Contact the delivery company (e.g., UPS) immediately.
    • Do not discard the shipping cartons.
    • Contact MTF for prompt replacement or credit.
  2. If the shipment is short:
    • Know which items are missing and
    • Contact MTF for prompt replacement or credit.

Request for Returns

MTF requires a Return Authorization Number for all returns. Please have your Invoice Number, ZIP Code, the item(s) to be returned and follow these Procedures:

  1. Contact MTF to obtain a Return Authorization Number (RAN). The RAN can be offered for materials that are:
    • Invoiced within the last Six (6) Months,
      • If invoiced outside of the last six months but within the last year, any qualifying credit would be subject to a 15% restocking fee.
    • Reflective of the current Copyright Date at the time of purchase,
    • Credit will be given for merchandise returned in saleable condition. Items must be free of stickers and sticker residue, contain no additional markings such as pricing, store or school logos, not be bent, torn, or damaged, and still be in print.
    • Returned items should be shipped in cartons not to exceed 40 lbs. The use of double walled boxes is highly recommended. Books must be packed flat and not on their spines. Empty space must be filled with bubble pack, Styrofoam or white paper (no newsprint). Quality of an undamaged return is your responsibility, package with care. Packages not meeting these requirements will not be accepted and will be returned to the customer at the customer's expense.
  2. On your paperwork included with the return, write:
    • the Invoice Number,
    • the RAN, and
    • How Many cartons are being returned.
  3. On the outside of each carton, write the RAN.
  4. The RAN will expire in 30 days. A new RAN will have to be issued if the items are not returned during that time period.
    • Any return received without a RAN will be issued a 15% restocking fee.